Shipping & Returns
Shipping & Returns
From Our Heart to Your Home
At SkinPositive, each order is lovingly prepared to ensure your natural skincare treasures reach you safely and beautifully.
Shipping Information
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Within Thailand: 2–5 business days after 1–2 days of processing.
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International Shipping: Coming soon! Stay tuned as we expand globally.
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You’ll receive tracking details via email once your order has been shipped.
Packaging
All products are packed in our signature glass jars with bamboo lids, reflecting our commitment to conscious, plastic-free beauty.
Returns & Exchanges
We take great pride in our handcrafted, natural products. Due to hygiene and freshness, we cannot accept returns on opened or used items. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery at loveyourskin@skinpositive.co with photos, and we’ll make it right.
Earth Returns Program
When you’ve finished your product, don’t throw the jar away — return it to us for recycling and receive 10% off your next order.
Thank You
Every SkinPositive order supports small farmers, ethical sourcing, and conscious beauty. Thank you for being part of our journey toward a more loving, sustainable world.